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Frequently Answered Questions

Shopping Information

How long do orders usually take to process?
Once payment has been completed, orders are processed within 24 hours before shipment.

How long is the shipping time?
We take pride in our products. Your order is important to us, which is why we make sure that your products arrive on time and in excellent condition.

Lagos Deliveries: After processing and leaving our store, items usually take 48 hours to arrive at their destination but can take longer when circumstances that are out of our control (natural disasters, holidays, weather, etc) cause delays in shipment.

Outside Lagos Deliveries: After processing and leaving our store, items usually take about 3 -10 business days to arrive at your doorstep but can take longer when circumstances that are out of our control (natural disasters, holidays, weather, etc) cause delays in shipment.

How do I know my order has been confirmed?
Health and Wealth Hub will send a confirmation mail, sms or a phone call for your order.

Is it possible to order a product that is out of stock?
No please. However we keep you updated when the product is available provided we have your contact details, so we strongly advised you on join our mailing list to get informed when we restock the product.

Can I place an order via phone call, chats and other means?
If you have difficulties placing your order on our website, please call  or WhatsApp 08097015999 to place your order.

Where will orders be shipped from?
All orders that originated from Nigeria will be shipped from our Lagos fulfilment centre.
All orders that originated from outside Nigeria will be shipped from our nearest fulfilment centres around the wosld to your destination country. Please indicate your country when you place your order outside Nigeria.

What if I am not around during the delivery?
You will be called before our dispatch rider or logistic partners get to your doorstep for delivery. In the event you are not around when our dispatch rider or logistic partner get to your doorstep, anyone at home/office can receive the package on your behalf.

I have not received any order confirmation details?
This usually happens due to an incorrect email. Do make sure that your email is indeed correct when you place an order. Do kindly check your spam folder as well to see if your confirmation email was sent there.

Can I come to your store to pick the items I want?
Health and Wealth Hub does not run a physical store yet. You will be informed via our newsletter (Please Sign Up Now!) delivered directly in your Inbox once we have a functional physical store running. We however do have a pick up centre in Lagos where you can pick up your online/phone orders. Please see our Contact Page for address. Kindly note that you must place order first online, via WhatsApp or phone call before visiting our Pick Up centre in Lagos.

What time of the day can I place orders?
Anytime of the day even at 12am. Yes, Health and Wealth Hub onine is open for business 24 hours of everyday of the week.

Do you deliver to locations outside Nigeria?
Yes, we do. Depending on your location, we will have our nearest Product Centre ship your purchase to your doorstep anywhere in the world. Please do Contact Us before you place your order if you reside outside Nigeria.

I observed that some others sell "cheaper" than you sell?
Quite frankly, periodically you may encounter such lower rates,
our advise to you is to be cautious.  From our own investigation we observed that some deliberately sell lower than the rest, some even sell lower than the company recommended retail prices just to hood wink you to buy from them, while some others may just be for fraudulent purposes. Our findings also reveal that most of these people are not active Forever Business Owners (FBOs) that do no not comply with FLP company policies.  Act wisely, buy only from active FBOs that have verifiable physical offices (not digital marketers) and from FBOs that have been in business for a reasonable period of time. Unlike the digital marketers, you can also buy directly from our official FLP online store, click here to buy. Please note any FBO selling lower than the price on the above FLP online store is selling below the company recommended price and may have breached the company policy.


Payment Information

How am I sure that after paying into your bank account, you will not defraud me?
We want you to be rest assured that when you pay to our bank account that you can go to sleep knowing fully well that we shall surely fulfil our delivery promise. We have been tried and tested for 20 years, we have had large sums of money paid into our bank accounts without any problems. If par chance you still feel unconfortable to pay directly into our bank account
feel free to pay us via the GTB SME market hub. Since GTbank owns and is involved in the use of this platform, buyers funds are protected as GTBank ensures that merchants fulfil the contractual obligation between the buyer and the seller (ie GTBank customer).

Please ensure you send your order and bank payment details to us after payment.

How do I pay for a Health and Wealth Hub purchase?
For your convenience, Health and Wealth Hub offers multiple payment platforms. We currently accept Internet Banking, USSD Payment, Mobile Banking, Bank Deposit and Cash on Delivery for all orders.

Why P.C Controllers Ltd Account and not Health and Wealth Hub?
Health and Wealth Hub is a trading name of P.C Controllers Ltd; in essence P.C Controllers Ltd is the registered company name which is the parent body to Health and Wealth Hub.

What forms of payment do you accept?
Health and Wealth Hub currently accepts payments via
GTB SME markethub, Internet Banking transfers, USSD Payment, Mobile Banking, Bank Deposit and Cash on Delivery for all orders.

Do you allow Cash on Delivery?
Yes, you can pay Cash on Delivery nationwide but orders outside Lagos require a non-refundable deposit of N5,000 before we process or ship your order. This paid deposit will be deducted from the amount payable when your order is delivered to you at your doorstep. A non-refundable deposit of N1,000 is required for orders within Lagos before delivery which will also be deducted from the amount payable. This measure is meant to discourage unserious buyers, waste of resources, failed deliveries etc. Please bear with us

Why do I have to pay a Non-Refundable Fee?
A non-refundable deposit of N5,000 is required for deliveries outside Lagos to prevent and discourage unserious customers who waste our time, energy and resources.

What other options are available for customers outside Lagos who don’t want to pay a non-refundable deposit?
Because we care about our customers’ absolute satisfaction, we have made the following arrangements:

Get a friend or family member who reside or works in Lagos to receive your order. We ship to Lagos addresses without a non-refundable deposit.
Come or send someone to our pick up centre in Lagos to collect your order and pay cash.


Orders and Returns

How do I place an Order?
Shopping on Health and Wealth Hub is easy! Once you have found the product you want to buy, just follow the steps below:

Click on ‘To order for this product, CLICK HERE'
Read and understand the payment instruction
Fill the form on the payment page, for faster service please WhatsApp or call 08097015999
Make the required payment
Once your order is placed and confirmed, we will notify you via email, Whatsapp or we will call you in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact our Customer Loyalty Representative on 08097015999 or info[at]pccontrollers.net shortly after your order placement.

How Can I Cancel Or Change My Order?
We will provide full refund if you cancel your order few hours after placement. We only allow order cancellation provided the order has not not sent our to be shipped to you. Please understand that once we have sent out your order to our logistic partner for shipment, we are no longer able to cancel your order. Do drop us an email should you want to proceed with cancellation immediately.

Can I make changes to my Order/Shipping address?
If a change needs to be made to your order, please call us immediately and we will do our best to accommodate tha change. Please note, we cannot make any promises. Do drop us an email should you require any assistance. If the order had already been sent out, we will not be able to change the order address.

How Do I Track My Order?
We will send you regular updates about the status of your order via emails or whatsapp. After your order has left our store and is on its way to you.

How Can I Return a Product?
If you are not satisfied with your purchase from Health and Wealth Hub you can return your item(s) for a full refund within 3 days of purchase. Returns must be unopened or unused, in the state you received them, and in the original packaging. Damaged merchandise do not qualify for a refund.

How long does it take for me to get a refund?
Once your return reach Health and Wealth Hub Fulfilment Centre in Lagos, we will inspect (usually within 48 hours of receipt) and your refund will be processed and automatically applied to your original method of payment within 3 days. Please note that depending on your financial institution, it may take an additional 2-7 business days after your credit is applied for it to post to your account.

Why don't you offer CASH ON DELIVERY service?
We are sorry that we can no longer offer Pay On Delivery service for all orders outside Lagos.
A lot of customers have abuse this privilege hence we keep running loss for cost of shipping item to your doorstep and returning such back to Lagos.

If you're outside Lagos, the following options are available for you:

1. Pay for your order in full before we ship your order.
2. Pay a minimum deposit of N5,000 or 50% of your order value before we ship.
3. Get someone in Lagos that will take delivery of the products and pay us cash when we deliver.
4. Get a bus driver that will take delivery of your products and pay us immediately after collecting your order.
5. Not ready to pay ahead, let's transact at a mutually agreed term(s) another time.

We value our customers and deliver exceptional service with an effective after sale support. If you are outside Lagos and not ready to pay for your order, please save us the time and energy. We value all our faithful customers and we say "Thank You for Your Patronage".

Do I need appointment to buy from your office?
Absolute not, you do not need an appointment though we would appreciate a prior phone call before you visit to personally buy (upto a certain limit) from our office provided that it is still within our bank's working hours. However for large orders we require you to please pay into our bank account as we would not accept large cash deposit in our office, for security reasons.
* THIS SERVICE OPTION IS NO LONGER AVAILABLE.

Who should I contact if I have any queries?
For any other questions or concerns not listed in our FAQ, please email us at info[at]pccontrollers.net, call or WhatsApp 08097015999.

Thank you!
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